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Booking Terms & Conditions

Your Gateway to Tanzania's Wild Wonders

BOOKING TERMS AND CONDITIONS OF MOSHI TREKS

Moshi Treks is a Tanzanian tour company established in 2019, specializing in authentic adventures and safaris. We are proud to assist you in realizing your dream travel experiences across Africa.

Our commitment is to deliver professional service, ensuring clients benefit from our extensive experience and unique approach to adventure. We strive to make a significant impact on your safari experience, focusing on quality and memorable journeys.

Moshi Treks operates as a tour agent and distributor for travel and tourism in Tanzania. To ensure a fulfilling active tourism experience, our services are governed by specific terms and conditions. All contracts are subject to the regulations of the United Republic of Tanzania.

Booking Terms and Conditions

Booking is confirmed once Moshi Treks has sent written confirmation to the email address provided by the client. We recognize that opportunities for such trips are rare, which is why we invest in making your experience memorable and unique. While we are not the lowest-priced operator, we focus on delivering high-quality safari packages tailored to your needs. Be aware that some operators may offer lower prices by cutting certain corners.

General Booking Terms and Conditions

To book a journey, contact us with your preferred activities and destinations. We will work with you to create a customized safari itinerary and accommodations within your budget. Bookings should be confirmed in writing via email, our booking forms, telephone, or our website. Your booking is fully confirmed when we receive a 25% non-refundable deposit. All deposits must be paid within 2 weeks of receiving the invoice. A binding contract between you and Moshi Treks is established once we confirm your booking.

If booking for a group, the client must have the authority to sign the contract on behalf of all listed passengers and ensure they are informed about our booking terms and conditions. By signing the contract, the client confirms that they and all listed passengers have read, understood, and agreed to our terms.

Payment and Currency

The final balance is to be paid in USD currency only. Note that USD notes below 2006 are not accepted in Tanzania.

Cancellations and Refunds

Cancellations must be communicated in writing via email, telephone, or our website. Cancellations are only effective upon receipt by Moshi Treks. Cancellation fees are as follows:

  • 37 days or more before the tour starts: No cancellation fees.
  • 11 – 35 days before the tour starts: 30% cancellation fee.
  • 3 – 10 days before the tour starts: 50% cancellation fee.
  • Within 48 hours before the tour starts: 100% cancellation fee.

No Refunds For:

  • Substitution of facilities or lost travel time.
  • Amendments/modifications of itineraries after departure.
  • Situations beyond the company’s control affecting travel.
  • Failure to appear at accommodations, activities, or tour sections without prior notice.
  • Premature termination of the contract.
  • Amendments to the itinerary post-confirmation may incur additional charges, which will be billed accordingly.

Deposit and Payment

A 25% deposit is required to secure a booking, which contributes to the cost of wildlife safaris, climbing, trekking, Zanzibar holidays, and other services. The final balance must be paid within 4 weeks before the tour starts. Failure to pay the balance on time may result in the booking being treated as cancelled, with the deposit forfeited. Only actual amounts transferred to our bank account will be considered as payment, with additional transfer costs borne by the client.

Non-residents must pay in foreign convertible currencies as per Tanzanian law. Payments in cash are acceptable for any discrepancies. We do not accept credit card payments upon arrival due to past issues with fraud. If you prefer to pay by credit card, a 10% surcharge applies. Please inform us if you wish to use this option.

Accessibility

Moshi Treks cannot be held liable for road conditions or airstrip issues that may affect travel. Any changes due to these conditions are not the company’s responsibility.

Risk

Moshi Treks is an experienced local tour operator specializing in wildlife safaris, mountain trekking, and other tours in Tanzania. Our adventures may involve risks and inherent dangers. We are not liable for injuries, death, illness, property damage, or personal item loss. Clients should ensure their personal safety and consider their fitness for long, rigorous trips. Those with chronic illnesses or physical conditions should refrain from participating.

Amendments

After booking confirmation, we will try to accommodate any changes to your itinerary based on availability. Additional costs may apply for changes, and normal cancellation fees will apply for postponements.

Travel Insurance

Clients are advised to arrange comprehensive travel insurance covering medical expenses, repatriation, personal accidents, tour cancellation, and loss. Inform us of any physical disabilities requiring special attention at the time of booking.

Authority During Safaris

During safaris, the guide/driver’s decisions are final. Clients must comply with local laws and regulations.

Luggage

Luggage weight is limited to one bag of 15 kg per person on scheduled flights and trekking trips. Excess weight may incur additional costs. Most hotels in Moshi/Arusha can store extra luggage during safaris or treks.

Passports, Visas, and Travel Papers

It is the client’s responsibility to ensure all travel documents, including passports, visas, health insurance, and vaccinations, are valid and in order for entry into Tanzania. Documentation should be valid for at least six months beyond the date of entry.

Booking in Advance

Booking at least two months in advance is recommended for flights into Tanzania and Kenya, especially during peak seasons. For travel during high seasons, book at least nine months in advance. For last-minute bookings, please contact us, and we will assist as much as possible.

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